Refund and Return Policy for Hex Spectrum

Thank you for shopping at Hex Spectrum Cyber Security Enterprises.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hex Spectrum Cyber Security Enterprises.

  • Service refers to the Website.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

Hex Spectrum Cyber Security Enterprises sells digital products, including but not limited to software, tools, and downloadable content. Due to the intangible nature of these goods, all sales are final.

You cannot request a refund or cancel an order once the payment is successful and the product has been delivered or access has been granted.

The download link and access credentials for the digital product are provided immediately upon successful payment. As these products can be duplicated and retained, it is not possible to “return” them.

Therefore, we do not offer any refunds or order cancellations for purchased digital goods.

Contact for Technical Support

We are committed to ensuring our products work as described. If you face any technical issues or have queries related to the product you purchased, we provide full support to resolve the problem.

You can inform us by:

We will revert to you within 24-48 hours and make every reasonable effort to solve your query or technical issue.

Conditions for Returns

As we sell only virtual/digital products, returns, refunds, and order cancellations are not permitted after purchase and delivery.

We reserve the right to refuse returns or refunds for any product that does not meet the above return conditions in our sole discretion
Note: This policy complies with Indian digital goods regulations.

Shopping Cart

We provide cybersecurity awareness, training, and educational content only. All content on this platform is created strictly for educational purposes to help individuals and organizations improve their security knowledge and awareness. We do not promote, support, or encourage any form of illegal, unethical, or malicious activities. Users are solely responsible for how they apply the knowledge gained from our platform. By continuing, you 'AGREE 'to use the information responsibly and in compliance with the laws of your country. If you do not agree with this policy, you may choose to 'DECLINE 'and exit.

AGREE DECLINE

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